At East Trail Sports Series (EA Sports), accessible through easports.co.ke, we respect your privacy and are committed to handling your personal information responsibly and securely.
This Privacy Policy explains how we may collect, use, store and protect your information when you visit our website, purchase products, register for events, request quotations, contact us or otherwise interact with EA Sports.
1. Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Email address
- Telephone number
- Billing and delivery information
- Products ordered or enquiries made
- Event registration information
- Communications with our customer-support team
- Marketing preferences
- Website usage and device information
- Information you voluntarily provide through forms, WhatsApp, email or other communication channels
We aim to collect only information reasonably necessary for the relevant purpose, consistent with the data-protection principles contained in Kenya’s Data Protection Act.
2. How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Arrange delivery or collection
- Communicate about purchases and enquiries
- Process event registrations
- Respond to customer-service requests
- Prepare quotations for schools, clubs, academies, organizations and corporate customers
- Improve our website, products and customer experience
- Prevent fraud and protect our website and customers
- Maintain appropriate business records
- Send promotional communications where there is an appropriate lawful basis
Kenya’s Data Protection Act provides for lawful processing and specifically addresses direct marketing
3. Payments
Where payment is processed through a third-party payment provider or financial institution, information may be shared with that provider as necessary to process the transaction.
EA Sports will seek to use appropriate safeguards when dealing with payment and transaction information.
4. Delivery & Order Fulfilment
Where necessary to complete an order, relevant information such as your name, telephone number and delivery details may be provided to delivery, courier or logistics providers involved in fulfilling your purchase.
We should only provide information reasonably necessary to perform the relevant service.
5. Cookies & Website Information
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve the shopping experience.
The Office of the Data Protection Commissioner describes cookies as small text files stored on a user’s device that can help remember information such as login details, preferences and browsing history.
Where required, customers will be provided with appropriate choices regarding non-essential cookies.
6. Marketing Communications
With an appropriate lawful basis, we may communicate offers, new products, events, promotions and other EA Sports updates through channels such as email, SMS or other digital communication platforms.
Customers may object to direct marketing and withdraw applicable consent. Kenya’s Data Protection Act specifically provides for objecting to processing and regulates direct marketing.
7. Sharing Your Information
We do not intend to sell customer personal information.
We may share relevant information with third parties when reasonably necessary for purposes such as:
- Payment processing
- Order fulfilment
- Delivery and logistics
- Website hosting and technology services
- Customer communications
- Marketing services
- Fraud prevention and security
- Compliance with applicable law
Where third parties process personal information on our behalf, we will seek to ensure appropriate data-protection arrangements are in place.
8. Data Security
EA Sports will take reasonable organizational and technical measures designed to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
Kenya’s Data Protection Act includes requirements concerning appropriate safeguards, data protection by design/default and breach notification.
9. How Long We Keep Your Information
We aim to retain personal information only for as long as reasonably necessary for the purposes for which it was collected, legitimate business requirements and applicable legal obligations.
The Data Protection Act expressly addresses limitations on retention of personal data.
10. Your Privacy Rights
Subject to applicable Kenyan law, individuals have rights relating to their personal information. The Data Protection Act contains provisions addressing data-subject rights, objection to processing, data portability, rectification and erasure.
Requests relating to your personal information can be submitted using the contact details below.
11. Children
Where our services involve personal information relating to children, we will handle such information in accordance with applicable legal requirements. Kenya’s Data Protection Act contains specific provisions governing the processing of personal data relating to a child.
12. International Data Transfers
Some technology or service providers may process information outside Kenya. Where personal data is transferred outside Kenya, applicable data-protection requirements and safeguards should be observed.
The Data Protection Act specifically regulates conditions and safeguards for transfers of personal data outside Kenya.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technologies or legal obligations change.
When material updates are made, the revised policy should be published on easports.co.ke with an updated effective date.
14. Contact Us
Questions, concerns or requests concerning this Privacy Policy or your personal information may be directed to:
East Trail Sports Series (EA Sports)
Website: easports.co.ke
Email: info@easports.co.ke
Telephone: +254 741 492 247