Welcome to EA Sports (East Trail Sports Series).
These Terms & Conditions govern your use of easports.co.ke and your purchase or use of products, event registrations, quotations and other services offered by EA Sports.
By accessing our website, placing an order or purchasing our products or services, you agree to these Terms & Conditions.
1. About EA Sports
EA Sports is a sports and active-lifestyle platform offering products and services that may include:
- Sports equipment and accessories
- Jerseys, apparel and merchandise
- Fitness products
- Outdoor and camping equipment
- School, club and academy equipment
- Corporate and institutional orders
- Event tickets and registrations
- Sports experiences
- Sports consulting and related services
Specific products and services available may change from time to time.
2. Website Use
You agree to use easports.co.ke only for lawful purposes.
You must not intentionally:
- Misuse the website;
- Attempt unauthorized access to the website or related systems;
- Provide false or misleading information when placing an order;
- Interfere with the operation or security of the website; or
- Use our content or branding in an unauthorized manner.
We reserve the right to restrict access where there is suspected misuse, fraud or unlawful activity.
3. Products & Product Information
We aim to provide accurate product descriptions, images, sizes, specifications and pricing.
However, colors and appearance may vary slightly depending on photography, lighting and the customer’s device or screen.
Where a product has different sizes, colours or specifications, customers should confirm the appropriate variation before completing their order.
Nothing in these Terms is intended to remove rights customers may have under applicable Kenyan consumer law. Kenya’s consumer-protection framework recognizes rights relating to the quality of goods and services and access to necessary information. [cipit.strathmore.edu]
4. Pricing
All prices displayed on our website are quoted in Kenya Shillings (KES/KSh) unless otherwise indicated.
Prices may change depending on availability, promotions, supplier pricing or other commercial factors.
The price applicable to an order will generally be the price communicated or displayed when that order is confirmed, subject to correction of genuine errors and applicable law.
Delivery or other applicable charges should be communicated during the purchasing process where relevant.
5. Orders
Submitting an order does not necessarily mean that the order has been accepted.
Orders may be subject to:
- Product availability
- Payment confirmation
- Delivery availability
- Verification of relevant order information
Where we cannot fulfil an order, we will communicate with the customer regarding the available options.
6. Product Availability
Products displayed online may occasionally become unavailable.
We therefore cannot guarantee continuous availability of every displayed product, size, colour or variation.
Where an ordered product becomes unavailable, we may contact you to discuss a replacement, alternative product or other appropriate resolution.
7. Payments
Customers must use the payment methods provided or approved by EA Sports.
Orders may not be processed or dispatched until the required payment has been received or otherwise confirmed where prepayment applies.
Customers are responsible for providing accurate information when making payments.
8. Delivery
We may provide delivery to locations within Kenya directly or through third-party courier and logistics providers.
Delivery fees and expected delivery arrangements may vary depending on:
- Destination
- Product size and weight
- Order value
- Courier requirements
- Delivery method selected
Any delivery timeline communicated to the customer should be treated according to the specific order circumstances.
Customers are responsible for providing accurate delivery information and a working contact number.
9. Collection
Where collection is available, customers may be given the option to collect eligible orders from a designated EA Sports collection point.
Collection instructions will be provided where applicable.
Customers may be required to provide an order confirmation or another means of identifying the relevant order before collection.
10. Returns & Exchanges
Returns and exchanges are handled according to our separate Returns & Exchange Policy.
Eligible products should generally be returned in the required condition and with applicable packaging, tags and proof of purchase.
Different conditions may apply to defective, damaged or incorrectly supplied products.
Applicable statutory consumer rights are not intended to be excluded by this policy.
11. Customized & Personalized Products
Customized products may include:
- Personalized jerseys
- Printed names or numbers
- Customized team kits
- Branded merchandise
- Engraved medals and trophies
- Special institutional orders
Customers are responsible for ensuring that customization instructions, names, numbers, spellings, artwork and sizes supplied to us are correct.
Once customization or production has commenced, cancellation or change-of-mind returns may be restricted, subject to applicable consumer rights.
12. Bulk, School, Club & Corporate Orders
Bulk orders from schools, football academies, sports clubs, companies and other institutions may be subject to separate quotations and commercial terms.
These may include specific provisions regarding:
Quantity | Deposit | Customization | Production | Delivery | Payment
Where a separate quotation or written agreement has been accepted, its specific terms may apply to that transaction.
13. Events & Experiences
EA Sports may advertise or facilitate sporting events, races, outdoor activities, community sporting activities and other experiences.
Individual events may have their own:
- Registration conditions
- Participation requirements
- Ticket rules
- Cancellation arrangements
- Safety requirements
- Age requirements
- Organizer’s terms
Where event-specific terms apply, they should be read together with these general Terms & Conditions.
14. Promotions & Discount Codes
Promotions, discounts, bundles, vouchers and promotional codes may be subject to separate conditions.
Unless otherwise stated, promotions:
- Are subject to availability;
- May have defined validity periods;
- May apply only to selected products; and
- May not necessarily be combined with other promotions.
Any specific promotional conditions communicated with an offer will apply to that promotion.
15. Customer Accounts
Where customer accounts are available, customers are responsible for keeping their account credentials confidential.
Please notify EA Sports promptly if you believe your account has been compromised or used without authorization.
16. Privacy & Personal Information
Personal information collected through EA Sports will be handled in accordance with our Privacy Policy and applicable data-protection requirements.
This may include information required to:
- Process orders
- Deliver purchases
- Register customers for events
- Respond to enquiries
- Process institutional quotations
- Provide customer support
- Communicate relevant marketing where permitted
The privacy notice we prepared separately should therefore sit alongside these Terms & Conditions rather than being buried within them.
17. Intellectual Property
Unless otherwise indicated, EA Sports’ original website content, branding, graphics, photographs and other proprietary material belong to EA Sports or are used under appropriate authorization.
They may not be reproduced, commercially distributed or represented as another party’s property without appropriate permission.
Third-party trademarks and brands remain the property of their respective owners.
18. Third-Party Services
Some transactions or services may involve third parties such as:
- Payment service providers
- Banks and mobile-payment providers
- Courier companies
- Technology providers
- Event partners
- Other service providers
Where appropriate, those services may also be subject to the relevant third party’s own terms.
19. Limitation of Liability
To the extent permitted by applicable law, EA Sports will not be responsible for losses resulting from circumstances outside its reasonable control.
Nothing in these Terms is intended to unlawfully limit or exclude consumer rights or liability that cannot legally be excluded.
The Consumer Protection Act exists to protect consumers and prevent unfair trade practices in consumer transactions.
20. Changes to These Terms
EA Sports may update these Terms & Conditions periodically to reflect changes in our products, services, website, business operations or legal requirements.
The current version should be published on easports.co.ke together with its effective or updated date.
21. Governing Law
These Terms & Conditions are governed by the laws of Kenya.
Where a dispute arises, the parties are encouraged to first attempt to resolve the matter through good-faith communication, without limiting any rights or remedies available under applicable law.
22. Contact Us
For questions regarding an order, product or these Terms & Conditions, contact:
East Trail Sports Series (EA Sports)
Website: easports.co.ke
Email: info@easports.co.ke
Telephone: +254 741 492 247